Heart Team & Counselling


This section is the school's Case Management Team and it plays a key role in the management of pupils with learning, behavioural and emotional needs. A timely and systematic identification, assessment and provision of support for pupils with such needs will maximize their chances of successful integration in mainstream schools and realize their potential in life.
HEART Team adopts a whole school approach in planning to ensure that these pupils with special needs are identified early and supported appropriately. HEART Team sets up the referral system and manages the referrals and resources. HEART Team supports teachers at Stage 1 Intervention, provides direct involvement with the pupil referred at  stage 2 Intervention and works with external professionals in stage 3 Intervention.
HEART stands for:

  • H – Here and Now
  • E – Empathy
  • A – Active approach
  • R – Readiness
  • T – Tenacity


Additional Educational Support



Counseling Services

Role of School Counseling Services
The most important function of the school is to educate children and the school counseling services is to enhance this process.
Some services provided by the School Counsellor includes
  • Individual counselling
  • Group Developmental Guidance
  • Consultation (to students, teachers, parents and other professionals)
  • Observation
  • Referrals to external agencies (Family Service Centres, Self-help groups, Child Guidance Clinic etc) and follow up
  • Parent Education Programme (School Family Education)


What actually is counselling?

Counselling is a generic term used to cover the processes of interviewing, testing, guiding, and helping individuals to cope or solve problems, find clarity in their circumstances and plan for the future.


Counselling at Innova Primary School

The full time school counsellor helps students with problems, needs and difficulties. She provides a positive, neutral space for discussions with individual student and with groups of students through listening and developing awareness and guides the students to explore choices, seek workable solutions, realize their responsibility and resolve to solve the problem(s), gain confidence in their ability to self-manage and / or finding closure.

Aim of Counselling

Counselling is ultimately about seeking change.


Means not revealing what was discussed in the counseling sessions to others. However, there are exceptions to this if the student is in danger of harm from self or from others. Discussions will be carried out with the student on when, how and to whom to reveal the information so that the student will not feel disempowered. The school counsellor is also professionally and morally obliged to report suspected child abuse and neglect. Ultimately, disclosures (when deem necessary) are always done in the best interest of the student.
Referrals to the school counsellor can come from
  • Principal and Vice Principals
  • Year Heads
  • Form Teachers and Subject Teachers
  • Self referrals by students themselves or discuss a referral with a teacher
  • Parents are welcome to contact the student's Form Teacher to discuss making a referral

Counsellor's postbox (for self referrals by students themselves)

Students may like to leave a message inside the school counsellor's postbox located outside the counselling room if they are feeling sad or worried and would like to speak to the counsellor. The Counselling room is located on the 3rd floor (General Office Block).  Next to the Staff room.

Useful Helplines

Healthline 1800 223 1313
(Mon-Fri, 8.30 a.m - 5 p.m, Sat 8.30 a.m – 1 p.m)
Counselling and Care Centre 6563 6366
(For making appointments only)
Fei Yue Counselling Centre 6563 1106
(For making appointments only)
Institute of Mental Health Crisis Line 6389 2222
(24 hours)
Singapore Association of Mental Health 1800 283 7019
(Mon – Fri, 9 a.m - 1 p.m, 2 p.m - 6 p.m)
SOS (Samaritans of Singapore) 1800 221 4444
(24 hours)
Student Care Services 6778 6867
(For making appointments only)
Touch Line (Touch Community Services) 1800 377 2252
(For making appointments only)
Youth Line 6336 3434
(For making appointments only)